Shipping & Returns

We use DHL for air express transportation of goods between countries. DHL is the global leader in international courier, express and parcel services, overland transport, air freight, ocean freight and contract logistics. DHL strives to understand and fulfill the needs of all our customers by providing the highest level of reliability and service at all times. You will be authorized to use DHL tracking systems to track shipments tendered for you. The Waybill Number is a set of characters (numbers and letters) DHL assigns to any shipments. You can search for one waybill status at any time. For more information feel free to contact us at any time using our contact form.

Click here to calculate the transit time of a packet sent by DHL Express from our center to their city. (*)

(*) these times are offered by DHL and are simply the time it takes to get a package from DHL office in one country to another. The total time since the order in which to NetbookDirect.net receive at your door may be slightly higher. However you will be informed at any time through the tracking of shipments on DHL site and NetbookDirect.net

Expected Shipping Times

We will make every attempt to ship out your order as soon as possible.

Orders placed Monday through Saturday by 2:00pm Central Time will generally leave our warehouse by the next business day. Orders placed after 2:00 p.m. CST or on Sunday and holidays will generally leave our warehouse within 2 business days.

Once your product(s) has shipped, you will receive a shipping confirmation email as well as a shipment tracking number for your order.

Shipping Methods

When will I get it?

Your order is being sent to our warehouse right now. Most orders are fulfilled and out the door within 2 business days. Business Days are defined as: Monday through Friday and excludes most holidays. Once your order ships it will take 3 to 15 business days to arrive depending on which shipping method you selected and your shipping address.

Tracking Your Shipment

After you successfully place your order and have received an e-mail confirmation of shipment, you can track its status on our website by using the order number provided on your order confirmation email or via the shipper websites below:

Please note that your item must ship before you can track it. Your package may not be visible within the shipper's tracking system until several hours after the product leaves our warehouse.

NetbookDirect.net Guarantees

The following guarantees do not apply to virtual or non-physical products (such as prepaid minutes, downloadable applicatio ns & content and gift certificates.)
Click here for details.

7 Days Money Back Guarantee

If you are not satisfied with any of the products shipped by NetbookDirect.net, we'll be happy to refund your payment. To qualify for a refund, you must request a Return Merchandise Authorization (RMA) via our Self Service Return process (accessible from the Order Status page) or contact Customer Service within 7 days* after receiving your shipment.

To receive a credit for the return of a device or accessory, merchandise must be in like-new condition with no visible damage or wear. If damage is found to have been caused by the customer, an email notification will be sent and item(s) will be shipped back at the customer's expense. No return credit will be provided.

Upon return acceptance, you will receive email notification.

Exchanges/Returns

Non-physical products (such as downloadable applications & content and gift certificates) cannot be returned or exchanged.

Our  7-day Money Back Guarantee allow you to return any equipment purchased online within the timeframe of the guarantee. To ensure that your return is processed correctly and that you are properly credited, please follow the instructions below.

1. Check your eligibility for return by clicking on the Request RMA link within the Order Status area. Customers seeking refund or defective item exchange may use our Self Service RMA procedure.
2. If you need to exchange for a different product or if you have questions, contact Customer Service at email returns@NetbookDirect.net and submit a request to obtain a Return Merchandise Authorization (RMA). Be prepared to provide our customer service representative with your name and order ID number.
3. If your return request is approved, you'll be instructed as to how to return the items to our warehouse.

Return Processing Time and Notification

Once NetbookDirect.net has received your returned item(s), we will process your return within 2 business days. You will receive an email notification of any returned credit. If you have requested an exchange, a new shipment confirmation will be sent to you and you will receive email notification of shipping information. If there are any issues or problems with your return/exchange, NetbookDirect.net will notify you via telephone or email.

Wrong Item or Quantity Shipped

If we make an error with your order, please notify us right away (within 7 days of receiving your shipment). We will remedy the mistake with the correct product. In the rare circumstance where the product is no longer available, we will help you select an alternative or credit your account. If we sent you more products than you ordered, please notify Customer Service and return the additional quantity. Please notify us within 7 days or you will be billed for the additional quantity at the full retail price, even if you didn't order it.

Damaged in Shipping

If your shipment was damaged in transit, we will gladly send you a replacement. In the unlikely event that an exact replacement is unavailable, we will offer an alternative product with similar features. If you do not want the alternative product, we will gladly give you a refund for your original purchase when we receive the return of your original product. Any product(s) returned must follow our Exchange / Return Policy. Contact Customer Service to proceed.